Trouble Shooting
| Machine | Problem | Possible Cause | Suggested Solution | If unable to resolve |
| Air Con' | The machine does not work | 1.Not plugged In, 2.faulty socket, 3.blown Fuse, 4.condensate bottle full. (code E4) | 1.Plug in, 2.test socket with a different appliance, 3.change fuse, 4.empty condensate bottle. | Contact us for advise or to arrange site visit |
| Air Con' | In cooling mode no cool air comes out | 1.The room temperature is lower than the temperature set, 2.their is frost on the evaporator, 3.the exhaust is too long. | 1.This is normal either adjust the temperature or leave and as the temperature rises cool air will be produced, 2.the unit is defrosting it will cool upon completion, 3.it is recommended that a maximum 4m hose be used. | Contact us for advise or to arrange site visit |
| Evap' Cooler | The machine does not work | 1.Not plugged In, 2.faulty socket, 3.blown Fuse. | 1.Plug in, 2.test socket with a different appliance, 3.change fuse. | Contact us for advise or to arrange site visit |
| Evap' Cooler | The air produced is not cool | 1.The machine has run out of water, 2.the air filter has become blocked. | 1.Turn off and check water levels, filling if required, 2.visually check air filter. | If water level ok review use and suitability of machine (calculator), suggest change machine..? |
| Evap' Cooler | The air produced smells | 1.The machine has been left unused for a period and may require servicing, water should be drained if the machine is to be left. | 1.Drain water, rinse/run, re-drain and refill. | If still smells, stop use. We will exchange, a charge may be payable for exchange if equipment has not been maintained whilst on hire. |
| Elec' Heater | The machine does not work | 1.Not plugged In, 2.faulty socket, 3.blown Fuse, 4.The RCD has tripped. | 1.Plug in, 2.test socket with a different appliance, 3.change fuse, 4. reset the RCD. | Contact us for advise or to arrange site visit |
| Gas Heater | The machine does not work | 1. The gas has run out, 2. The gas bottle has frozen | 1. Replace/order new gas cylinder, 2. Bottle will be visibly frozen allow to defrost. | Contact us for advise or to arrange site visit |
| Gas Heater | The heater smells whilst burning gas | 1. The gas is low, 2. There is not suitable ventilation. | 1. Replace/order new gas cylinder, 2. If there is little/no ventilation STOP USE IMMEDIATELY! | Contact us for advise or to arrange site visit |
| Dehumidifier | The machine does not work | 1.Not plugged In, 2.faulty socket, 3.blown Fuse, 4.The RCD has tripped. | 1.Plug in, 2.test socket with a different appliance, 3.change fuse, 4. reset the RCD. | Contact us for advise or to arrange site visit |
| Dehumidifier | No water is being extracted | 1. The room is too cold, 2. the room is too hot, 3.the room is already dry, 4. There is insufficient air movement, 5.Check error messages, 6. the machine is defrosting.7. has the machine been moved / laid down | 1 & 2. The ideal operating temperature is 22-32 degrees c. 3. Hire a protimeter to test specific humidity. 4. Dehum's work slowly if the is insufficient air movement and evaporation - hire air movers. 5. The EZ1200/1800 has error messages: ER8 =touchpad problem, press buttons, ER9 = Pump or hose obstructed, check, other messages require exchange. 6. leave the unit to defrost it will restart automatically. 7. following movement the machine should be left for 1 hour, if laid down 24hrs. | Contact us for advise or to arrange site visit |
| Dehumidifier | Condensation is building up. | 1. The dehumidifier is not working, 2. Evaporation is happening to quickly. | 1. check to see if there is water being drawn from the machine, 2. The machine cannot keep up with the rate of evaporation either reduce air movement of increase dehum's. | Contact us for advise or to arrange site visit |
| Dehumidifier | Not working correctly | 1. as above, 2. is the machine placed against a wall or in a corner. | 1. as above, 2. the EZ1200 expells through the rear of the machine and should be placed away from objects. | Contact us for advise or to arrange site visit |
| Air mover | The machine does not work | 1.Not plugged In, 2.faulty socket, 3.blown Fuse, 4.The RCD has tripped. | 1.Plug in, 2.test socket with a different appliance, 3.change fuse, 4. reset the RCD. | Contact us for advise or to arrange site visit |
| Air Scrubber | The machine does not work | 1.Not plugged In, 2.faulty socket, 3.blown Fuse, 4.The RCD has tripped. | 1.Plug in, 2.test socket with a different appliance, 3.change fuse, 4. reset the RCD. | Contact us for advise or to arrange site visit |
| Air Scrubber | The change filter light is on | 1. The HEPA filter requires changing | 1. Contact us We will visit site immediately to change. | Contact us for advise or to arrange site visit |
| Ozone Machine | The machine does not work | 1.Not plugged In, 2.faulty socket, 3.blown Fuse, 4.The RCD has tripped. | 1.Plug in, 2.test socket with a different appliance, 3.change fuse, 4. reset the RCD. | Contact us for advise or to arrange site visit |
| Ozone Machine | What is Ozone ? | Ozone is a molecule composed of three atoms of oxygen. Two atoms of oxygen form the basic oxygen molecule--the oxygen we breathe that is essential to life. The third oxygen atom can detach from the ozone molecule, and re-attach to molecules of other substances, thereby altering their chemical composition. Ozone is created via the effects of electrical discharge on molecular Oxygen in air. | ||
| Ozone Machine | The treatment is completed but the room still strongly smells of Ozone. | Ozone smells strongly, even if there is only reidue left. | Test the content with an Ozone Detector, the content must be below 0.1 ppm. If over leave the room for 30 mins and retest. | Contact us immediately if you have any concerns. |
If you still need assistance please give us a call on 0845 6004499 or send us details of your query.